Employee Assistance Program (EAP)

The Employee Assistance Programme (EAP) is an employer funded benefit that offers employees confidential counselling and advice on a wide range of work and personal issues, especially during these times during the National and Global COVID-19 Pandemic.

It is a core component of an organisation's risk and absence management strategy and a versatile resource for managers and HR professionals.

HR and Management Support

Working closely with HR and managers; we provide effective support for employers and employees:

  • Our in-house management telephone advice line, enabling access to best practice management techniques or employment advice.
  • Management Referral services, which enable line managers to access a range of specialist expertise that can drastically improve specific workplace problems such as high levels of absenteeism, personal crisis, addiction, violent risk or general poor performance following transition or change.
  • Bespoke telephone conferencing, which enables the HR and management community to access services, information, guidance and support.
  • Where available, we also provide details on many specialist support and advice organisations which are run by leading experts in their fields. ​

Remember, no problem is too big or too small. The EAP encourages employees and those close to them to seek help early before a minor problem becomes more serious.

The EAP is designed to address short-term issues and to identify resources and referrals for emergency and long-term issues.

Contract/Service Options

Fee-per-session or pre-paid option

We are unique amongst EAP providers in that we offer all of our EAP customers a choice between a pre-paid (fixed price) contract, or a fee-per session (pay-as-you-go) option.  Approximately 60% of customers opt for the traditional pre-paid EAP model and 40% choose our sector-leading flexible pay-as-you-go EAP contract.

Pre-paid EAP Contract

Our pre-paid contract provides a fixed price for unlimited access to the service, thereby offering you certainty of costs for effective budget planning.  You pay a fixed subscription fee, which is calculated on the number of employees to be covered and whether you choose the Full or Telephone EAP.  The EAP subscription fee remains constant – irrespective of any higher than average usage by employees. This fixed EAP subscription covers all employee self-referrals.

Either contract option (fee-per-session or pre-paid) can be applied to the Full EAP or Telephone EAP package.

Full Service Employee Assistance Programme

The full-service option offers counselling support through either face-to-face or telephone therapy.  Our Australian-wide counselling network ensures that your employees can meet with a local counsellor, at a time and place of their choosing.

Telephone Employee Assistance Programme

The Telephone service option is designed to suit diverse customer requirements and budgets, simply restricting access to counselling via telephone. Telephone counselling can offer greater accessibility in terms of time spent and scheduling. This EAP offers an approximate saving of 20-40% over our Full Service EAP.  Face-to-face counselling is still available, but only after specific authorisation by HR. ​

EAP Communications

Carefully planned and implemented for each new customer, our strategy is to maximise the profile of the EAP in your organisation, through delivery of face-to-face manager/employee launch briefing sessions, customised or generic leaflets with detachable wallet cards and EAP handbooks for managers.

Contact HR Global Solutions

If you require any of our specialised EAP support services, our EAP Hotline is available 24/7 by calling +61 3 8563 9524, or emailing us at admin@hrgs.com.au.